Contact 2-1-1 for Assistance:

• Landline phone: 2-1-1   

• Cell phone or unable to reach services by dialing 2-1-1: 616-459-2255. 

• Long distance/Toll-Free: 1-800-887-1107.

• Email

About 2-1-1:

United Way’s 2-1-1 is a FREE information and referral service hotline available 24 hours a day, 7 days a week to all Kent County residents. United Way’s 2-1-1 provides a central resource for local community services and information. Rather than multiplying resources and expense through maintaining various hotlines and making it more difficult for people in need to find information, 2-1-1 provides a quick, easy-to-remember way to access community information. Click here for information about basic needs in our community.

Heart of West Michigan United Way’s 2-1-1 call center was accredited in 2005, meaning it meets the highest standards in informational and referral services. The 2-1-1 database is updated daily as changes in local services and resources occur. If you see information in our database that is incorrect, please contact us.

For Nonprofits:

Nonprofit organizations and government agencies can be listed as well as their programs or services. These organizations and agencies must provide health and human services to Michigan residents in order to be listed in the database. Please read our inclusion policy for more information about having your agency or organization included in the database.

For Companies and Organizations:

2-1-1 resources, such as our Pocket Guide to local services, are available for distribution.  Please contact us for information on ordering.